At Dreams Jewellery, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return unworn, unwashed, and undamaged items within 7 days of the delivery date for a full refund or exchange. Please ensure that all original tags and packaging are intact. To initiate a return or exchange, please contact our customer support team at [email protected] or send us a direct message on Instagram (@dreamsjewellery._) with your order details. We will provide you with further instructions and a return authorization (RA) number. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part. Once we receive your returned items, we will process your refund or exchange promptly. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to reflect in your account. For any questions or concerns regarding returns or refunds, feel free to contact us. Your satisfaction is our priority at Dreams Jewellery